Which countries do you deliver to?
We currently deliver our products all over the world!
How long does it take to get an order delivered?
It may take up to 1 to 7 working days in Nepal and up to 7 working days for international shipment from the date of order placement to delivery to your address.
If we are out of stock, we do accept backorder as well. We send your order to manufacturing as soon as we receive it. Your purchase is delivered fresh to you straight from our knitters instead of the stock. This way you get the freshest products possible delivered to you instead of your purchase being stored for months before shipping. This may take up to 15 days from the date of order placement to delivery to your address.
We will update you on the progress of your order at all times through emails.
Will my parcel be charged customs and import charges?
In most cases, any customs or import duties are not charged as it is handled by our logistics partners.
If you are charged for handling fees and taxes as your order passes through customs, those charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).
Can I track the delivery of my order?
Yes, you can track your order by logging in to your account on our website and clicking on the order number to view the tracking number and tracking services.
We also send an email with tracking information after the orders have been shipped.
What should I do if my order hasn’t been delivered yet?
As soon as you place an order you will receive an email confirming your order. After your order has been completed you will receive another email that includes your tracking number for your order that you can use to track your order.
You’ll be able to follow your order to check on the latest status. To check this, all you need to do is log into ‘My Account’ at Woolmandu.com, go to ‘My Account’ and then select ‘Orders’ from the menu and then click on the ‘View’ button. Once that’s done you can track your orders by clicking on the order tracking button. Please write to us at [email protected] or on social media (Facebook, Instagram) @woolmandu if you have any questions or confusion.