1. Which countries do you deliver to?
We ship worldwide! We deliver to over 150+ countries including the United States, United Kingdom, Canada, Australia, European Union, and across Asia.
Note: Express couriers require a physical street address for delivery and cannot ship to P.O. Boxes.
2. How much does international shipping cost?
- Free Worldwide Express Shipping: Automatically applied at checkout once your order total reaches your free shipping threshold (displayed in the notification bar at the top of your screen).
3. How long will international delivery take?
Delivery timelines depend on item availability:
- In-Stock Products: Dispatched within 24–48 hours and delivered within 3 to 7 working days via international express couriers.
- Made-to-Order / Backorders: To ensure sustainable production and maximum freshness, backordered items are hand-knitted directly for you by our Nepalese artisans. These take up to 15 working days total (hand-crafting + express shipping).
You will receive automated tracking emails as soon as your items are on their way.
4. Will I have to pay customs, duties, or import taxes?
No, you won’t have to pay anything extra!
We handle all customs clearance, duties, and import taxes upfront directly with our express logistics partners. Your order will arrive straight to your doorstep hassle-free with no surprise fees upon delivery.
5. How do I track my international order?
Once your package dispatches, we will email you a direct courier tracking link.
You can also track your shipment anytime through your account:
- Log in at Woolmandu.com.
- Go to My Account > Orders.
- Click View on your order to see real-time courier updates.
6. What should I do if my shipment is delayed?
If your tracking link hasn’t updated or your package hasn’t arrived within the estimated window:
- Check your live updates under My Account > Orders.
- Contact us at [email protected] or send us a message on Instagram/Facebook (@woolmandu) with your Order ID. Our customer support team will immediately open a trace with the express courier.
7. Can I update my international delivery address?
If you need to adjust your shipping address, please contact [email protected] within 12 hours of placing your order. Once a parcel has been handed over to our international courier partner, rerouting cannot be guaranteed.